Below you can see the process to send welcome letters to guests via Expedia

Create Welcome Letter

First you need to create the welcome letter, before we can send it.

Click “Welcome Letter” menu item on your concierge site

After you login to the Concierge Site, you can see the menu item “Welcome Letter”. Click on this.

Choose the date and create welcome letter

Click the date field to activate the date picker. Then choose the date and click the blue “submit” button.

Copy Welcome Letter to clipboard

Then you copy the welcome letter to your clipboard by clicking the “Copy Welcome Letter” button.

Send Welcome Letter to guests from Expedia

Now that you have created the welcome letter we can send it to guests that have booked through Expedia.

Go to Reservations Search

After login you click “Search” under the “Reservations” menu item.

Search for the Reservation

Then use the search filters to find the reservations you wish to contact.

Choose “Send Bulk Message” to contact guests

After you have created a filtered search you can contact all guests in the filter by using the “Send Bulk Message” function.

Insert Welcome Letter

On the right hand side you can now insert the created welcome letter

Send Welcome Letter

Once you have pasted in the welcome letter, you can now send it by clicking the yellow “Send” button