Welcome Letter For guests with bookings made through Booking.com Below you can see the process to send welcome letters to guests via Booking.com Create Welcome Letter First you need to create the welcome letter, before we can send it. Click “Welcome Letter” menu item on your concierge site After you login to the Concierge Site, you can see the menu item “Welcome Letter”. Click on this. Choose the date and create welcome letter Click the date field to activate the date picker. Then choose the date and click the blue “submit” button. Copy Welcome Letter to clipboard Then you copy the welcome letter to your clipboard by clicking the “Copy Welcome Letter” button. Send Welcome Letter to guests from Booking.com Now that you have created the welcome letter we can send it to guests that have booked through Booking.com. Go to Reservations After login you click “Reservations” to look up a reservation. Search for the Reservation Then use the search filters to find the reservations you wish to contact. Open every reservation you wish to contact Now, go to each reservation to send each reservation a welcome letter. Click “Send new message” Button On the page for each reservation you can click to send a new message to the guest. Find reservation Paste in the welcome letter and press the blue “Send” button to send the welcome letter.