Do I have to pay commission to use HelloEcho?

Paying commission is not required to use HelloEcho for businesses. You can use HelloEcho entirely for free, without ever paying a single commission. So why enable commission? The simple answer is to get more bookings. We suggest that you start without commissions enabled and evaluate if you get enough bookings. If you are not satisfied with the level of bookings you receive without offering commissions, you could enable commissions and set a low amount per booking. If you are still not satisfied with the number of bookings you get you can test if raising the commission amount is right for you.

How do I get bookings?

Setup your listing, create discounts for promoters and consider allowing commissions. You can get bookings through your own listing page or through the recommendations made by promoters. When your guests book directly through your own listing page you will not pay any commission per booking. When a booking is made through a recommendation made by a promoter then you control the commission paid. You can set how much you are willing to offer in commission per booking on the promotions settings page. Be aware that promoters can set a requirement for commission in order to display a recommendation. If your offer is too low, then some recommendations will not be active.

How do commissions work?

You set commissions on the Promotions Settings page.
Commissions are always per booking made, so if the order is for an experience for 2 people, then this order will be 2 bookings. If the order is for a product and the quantity is 2, then the number of bookings is 2. When you enable commissions it will apply to all bookings where the promoter has commission enabled and live up to the requirements to earn commission. See more about commissions in the blog post The Commission Structure Explained

How do offers for promoters work?

You can see the offer details on your listing page. Here you see the offers we create on your behalf when you make your settings on the promotions page.

What are “Top promoters” and “Regular promoters”?

We have regular promoters and top promoters. We classify these according to a proprietary algorithm that evaluates a promoters ability to generate revenue for businesses. Most of the evaluation of the promoters are based on their actions and results obtained on HelloEcho, such as how well they promote the places they use discount offers from. Top promoters should be considered great to work with, these are people who have proven themselves. Regular promoters are typically new promoters who have not proven themselves yet.

Why are commissions disabled when account balance is low?

We want to ensure that promoters are paid when commission is offered, why we will lock your account and all recommendations when your balance is lower than 300 DKK and we risk not being able to pay the promoters. This is a matter of quality assurance.

How can I get help/support?

You can always contact us using the support chat widget in the bottom right corner, or send an e-mail to hello@helloecho.com.