When a hotel receives a guest from an over booked hotel, it is called a farm-in. Below, you can see how the farm-in process works for the hotel receiving a guest from an over booked hotel.
Login and accept or reject the booking
the over booked hotel books a room at your hotel and you can now accept or reject the booking. If you reject a booking you are asked to provide a reason so we can send this to the hotel employee booking the room. If you have rooms available, you can login to helloecho.com and accept the booking by going to the “Orders” page, find the order and click “Accept Order”.
Pay for the taxi when the guest arrives
If the over booked hotel is not close to your hotel, they will book a taxi for the guest. When the guest arrives at your hotel, you pay the taxi driver with cash. Remember to save the receipt. The over booked hotel will be paying for the taxi at a later point.
Send the over booked hotel an invoice
After the stay, you will send an invoice to the hotel farming out their guest to you, just like you would send an invoice to any company having guests staying with you.
When a hotel sends a guest to another hotel, because it is over booked, it is called a farm-out. Below, you can see how the farm-out process works for the hotel sending a guest to another hotel.
Book a room at a hotel with available rooms
Using helloecho.com you book a suitable room and moments later both you and the hotel you booked, receives an email with the details of the booking.
Receiving hotel confirms or rejects the booking
The hotel with rooms available will then check availability and accept the order if in fact they still have rooms available. If things have changed since they last updated helloecho.com with their available rooms, they may reject the booking.
If booking is rejected, you receive a reason
In this case you will receive an email with the reason why the booking had to be rejected.
The receiving hotel pays for the taxi when the guest arrives
If the other hotel is not right down the street, you book a taxi for the guest. When the guest arrives at the new hotel, the hotel receptionist at the receiving hotel will pay the taxi driver with cash. Your hotel will be paying for the taxi at a later point as part of the invoice.
The farm-out hotel receives the invoice
After the stay, the farm-in hotel sends the invoice to the farm-out hotel.